Standard Shipping

• Turnaround Time: 2 to 6 days via USPS.
• Accuracy: Ensure all address details are correct to avoid delays and additional costs. Shipping addresses cannot be changed once the order is shipped.

Returns and Exchanges

• Eligibility: Returns or exchanges accepted within 7 days of receipt for store credit, a different product, or a refund.
• Conditions: Items must be unusable or defective. A receipt or proof of purchase is required.
• Process: Email info@queervapes.com with your request. Refunds are processed upon receipt and inspection of the returned item.

Refunds

• Notification: We will email you upon receiving your return request and inform you of approval or rejection.
• Missing Refunds: If you haven’t received your refund, check your bank account, contact your credit card company, and then your bank. If the issue persists, contact us at info@queervapes.com.

Exchanges

• Conditions: Only for defective or damaged items. Contact info@queervapes.com for instructions.

Shipping Costs

• Returns: Customers are responsible for return shipping costs, which are non-refundable. Consider using a trackable service for items over $75.

International Shipments

• Policy: Due to high return rates from customs, we no longer offer international shipping.

Delayed Shipments

• Responsibility: We are not responsible for delays, lost items, or returns once packages are with the courier. No shipping refunds for delays.

For any issues or further assistance, please contact us at info@queervapes.com.